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TORO ACADEMY
Professional training series for hospitality and service teams in restaurants
At Toro, we aim for excellence across all departments — from restaurant managers to front-of-house teams and hosts at the door.
After years of offering our professional tools privately and taking part in projects both בישראל and internationally, we decided to formally establish Toro Academy: a professional home for restaurateurs and service professionals.
Our courses are designed to bring restaurant service teams to a very high professional standard, aligned with the expectations of the global hospitality industry.
Our courses are structured and flexible — you can send one team member or several. Each course includes five sessions, held once a week in central Tel Aviv.
Restaurant Management Development Course
The first course will launch in February and is designed for shift managers who are looking to grow professionally and advance in their roles.
Participants will learn alongside managers from other leading restaurants in the city, with up to 10 participants per course.
Course Curriculum
Session 1: Turning Service into Hospitality (Front of House)
• Real-time guest communication: effective interaction during service, identifying needs and managing expectations
• Complaint handling: practical tools based on the LEARN model — turning every issue into an opportunity
• The economics of service: understanding the “cost of a complaint” (Customer Lifetime Value) and its impact on the brand
• Digital communication: responding to reviews and managing online presence at a professional standard
Session 2: Human Capital — Leadership, Motivation & Training
• Team leadership and motivation: how to align teams around a shared goal and sustain engagement over time
• Training systems: building a restaurant handbook and structured procedures (Standard Operating Procedures) as the foundation for consistency
• Service and sales training: creating effective workshops and techniques to increase sales through genuine guest care
• Employee feedback: building a culture of growth through constructive feedback and regular one-on-one conversations
Session 3: Shift Management
• Defining the manager’s role: moving from “putting out fires” to strategic shift leadership
• Forward planning: using the briefing as a core tool, sales forecasting, and managing peak times
• The pre-service briefing: how to deliver a focused, inspiring, and effective briefing
• Debrief and analysis: reviewing the shift, learning from mistakes, and improving future performance
Session 4: Restaurant Economics — Reporting & Control
• Performance reports: reading and analysing item sales reports and 5/5 analysis
• Waste and comps management: understanding the OTH report
• Growth matrix: menu item classification and performance
• Labour costs: training, scheduling, and staffing efficiency
• Inventory management: receiving procedures, storage, and controlling cash flow through stock
Session 5: Wrap-up & Guest Lecture
• Connecting the dots — from written procedures to the bottom line (P&L)
After the Course
Your managers will become part of Toro’s professional community — a space to continue learning, sharing, asking questions, and gaining tools for the future.
Upcoming course
Training shift managers
Sign up for more details