Rotem Goral

We believe service and sales are not separate disciplines, they are one integrated system. Like two sides of the same coin, they are symbiotic: you cannot elevate service without selling well, and you cannot sell well without delivering excellent service. High quality service includes proactive guidance. Not pushing. Not upselling for the sake of revenue. But professionally leading guests toward the best possible experience in our restaurant. After all, we are the only ones who truly...

Table time management (two hours in most places) is up to us, the service staff, and is not the responsibility of the guests. So how do...

Running a restaurant is a complex process that involves dealing with many challenges, from missed deadlines to technical glitches. The...