TORO

Lynn & McCall (2009) Techniques for Increasing Server ’s Tips: How Generalizable Are They? In his 1996 paper, Michael Lynn reviews several common techniques for increasing service staff tips, examines them empirically, and draws conclusions and recommendations for restaurant managers. Some of the relationships identified in the study were found to be the opposite across different types of restaurants (fine dining, casual dining, etc.). Therefore, in a later paper published in 2009, Lynn &...

So, you’ve completed a successful sales workshop. What happens next? We gathered a series of creative team briefings designed to maintain a strong sales culture over time. Share them with your managers, and the next briefings they lead will deliver real results. Professional Alcohol Briefing The goal of this briefing is to strengthen the team’s knowledge of your alcohol program, increase sales, and improve upselling opportunities. Choose one category you would like to promote and expand the...

A briefing is the kick-off to a successful shift. When a briefing is well planned in advance and delivered correctly, it greatly impacts the performance of the shift and our team's ability to provide excellent service and sell properly. Here are our tips for a briefing, as it should be conducted. Prepare for the briefing Describe the shift, the goals of the briefing, and the desired results. It is useful to match the goals of the briefing to the nature of the shift and the extent of our...