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Services
Service and sales training
A workshop aimed at improving the sales skills of the Flor team, providing practical tools for increasing sales and creating a long-term sales work environment, and instilling important principles for high-level service and hospitality. Work through discussion, simulations, and experimentation with the restaurant menus.
Executive training
The training program is designed for managers in the restaurant industry with the understanding that professional managers are critical to the success of the restaurant. Toro's training program provides universal knowledge of management skills, creates an educational work environment, provides a professional and uniform language, and trains managers on how to use tools unique to your restaurant.
Executive support
Training restaurant managers and shift managers for a short, fixed period of time with the aim of improving their professional abilities in restaurant management, staff retention, and practical tools for time management and executing tasks.
Feedback
Ongoing management of professional guest feedback according to our unique model, with the aim of increasing the number of returning customers. Immediate handling of dissatisfaction according to your restaurant's service and compensation policy and production of monthly guest satisfaction reports. This is a management and marketing tool that works successfully in the best restaurants in the city.
Secret guest
An external control tool that allows you to obtain a real and up-to-date picture of the performance of employees on site and of other conditions that affect the guest experience.
Managing reviews on Google
Managing Google reviews, responding to comments, tracking satisfaction, and strengthening the relationship with restaurant guests.